Customer Service Coordinator Job at Technogroup Inc, Pompano Beach, FL

  • Technogroup Inc
  • Pompano Beach, FL

Job Description

Job Description

Job Description

Benefits:

  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Coordinate team schedules
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • PLUS if you have experience with Eautomate

Job Tags

Similar Jobs

Sevita

Speech Pathologist Assistant Job at Sevita

 ...programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.Speech Language Pathologist AssistantPart-time Day shift (8am - 5pm) up to 24 hours per weekStarting pay rate $32/hr. or more depending on... 

Native Village Of Afognak

Farm Manager Job at Native Village Of Afognak

 ...SummaryThe Farm Manager oversees all operations of the hydroponic farm, ensuring high-quality production, financial sustainability, and strong community engagement. This position supervises two Grow Technicians and is responsible for implementing best practices in farming... 

Radiology Partners

Nuclear Medicine Radiologist - Radiology Alliance - Nashville, Tennessee, United States Job at Radiology Partners

 ...flexibility, enabling radiologists to work remotely from home as much or as little as they choose. LOCAL...  ...one of the best places to live in the United States and one of the best places to...  ...the U.S., serving hospitals and other healthcare facilities across the nation. As... 

ATD Technology LLC

RN - Nurse Educator Job at ATD Technology LLC

 ...skills with a minimum of 2 years of experience. Will support education for labor and delivery, NICU, post partum. Strong and...  ...Verification of License and Registration of Registered Professional Nurse from NYS Department of Education (NYSED). AHA BLS.... 

Cherry Hill Programs Inc

Seasonal Holiday Retail Manager - Otay Ranch Town Center Job at Cherry Hill Programs Inc

 ...Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year. As our Local Manager , you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo...